Job Description

Caddy

Reports To: General Manager

Compensation

• Base Pay: $16.66/hour + tips
• Average Total Pay (with tips): $25–$30/hour

Benefits

• Health, Dental, & Vision Insurance (eligible after 6+ months averaging 25 hrs/week)
• PTO: 1.55 hours earned per 40 hours worked
• Employee Discount at ALL Flatstick Pub locations
• Opportunity for Advancement

Position Summary

As a Caddy at Flatstick Pub, you are the face of fun ! Your mission is to create an outstanding, memorable guest experience by welcoming guests, managing games, and promoting everything Flatstick has to offer.

You’ll guide customers through our unique games — like mini golf and Duffleboard — keep the courses running smoothly, and share your knowledge of our craft beer list, weekly events, and membership programs. You are part host, part guide, and part salesperson — dedicated to ensuring every visit is an exceptional one.

Key Responsibilities

• Guest Service & Sales:
• Greet all guests with warmth and energy
• Sell and assist with game purchases (mini golf, Duffleboard, etc.)
• Answer guest questions with enthusiasm and accuracy
• Game & Course Management:
• Keep courses clean, organized, and safe
• Manage pace of play and address issues as they arise
• Restock and organize equipment (putters, balls, etc.)
• Product Knowledge & Promotion:
• Be an expert on all Flatstick offerings, including:
• Rotating craft beer list and full bar
• Weekly events (Leagues, Bingo, Trivia, Tournaments)
• Happy hour specials
• Players Club & Beer Club memberships
• Group events & party packages
• Operational Support:
• Assist with beverage orders as needed
• Work with bartenders and management to deliver a seamless guest experience
• Help with other tasks that keep the pub running smoothly
• Problem Resolution:
• Handle guest concerns promptly and professionally
• Escalate to management when necessary

Qualifications & Skills

• Passion for excellent customer service — friendly, approachable, and energetic
• Clear verbal communication skills
• Ability to thrive in a fast-paced, team-focused environment
• Comfortable multitasking while maintaining attention to detail
• Sales experience or interest in promoting and upselling products
• Reliable, punctual, and hardworking
• Previous hospitality, retail, or customer service experience is a plus

Working Conditions

• Standing and walking for long periods
• Fast-paced, lively pub environment
• Flexible schedule including evenings, weekends, and holidays

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