Job Description

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. Are you ready to join the team that strives to elevate the team and customer journey in Apple Retail stores? The People Planning Operations team designs, implements, and supports workforce strategy and management solutions for Apple Retail. We strive to develop intelligent workforce solutions that empower our teams, elevate the customer experience, and drive Apple’s strategic objectives. We are looking for a Business Analyst to collaborate with the Global Retail Support team in defining, designing, and delivering analysis to support People Planning Operations programs.

Description

Lead data-driven projects and programs focused on enhancing both customer experience and employee satisfaction, while driving operational excellence, strategic innovation, and solution analysis to benefit Apple Retail. You are a positive relationship builder, a natural influencer and facilitator; driven, organized and detail oriented; excel in program and project management; communicate with ease at all levels; thrive in an ambiguous environment; are adept at facilitating actions and resolving conflicts; can lead through relationship-building. Responsibilities: (include up to 4 bullets) Analyze current processes and procedures to seek new efficiencies Develop reporting solutions based on requirements gathered from partners across Retail Operations. Build accurate analysis to identify trends in key focus areas that yield actions to improve the business. Drive and influence operational processes across Apple retail locations through cross-functional support and data analysis. Partner with communication and training teams to craft documentation, training and other engagement materials to support strategies and store performance. Collaboratively partner with Retail Leadership and relevant partners to drive consistent adoption of strategies.

Minimum Qualifications

• 3+ years experience with workforce management operations or technology across topics such as staffing, scheduling, payroll, absence, leave or related topics.
• 3+ years of business analyst experience or equivalent
• Strong data analysis skills with proven abilities in SQL, Tableau, Python or equivalent programming / analytics solutions.
• Proficient in Excel/Numbers, Pages and Keynote applications
• Excellent verbal and written communication skills

Preferred Qualifications

• Proactive approach to problem solving. Innovates by moving beyond traditional ways of doing things, pushes past the status quo.
• A self-starter who possesses outstanding time management skills
• Ability to clearly articulate to all levels of leadership, including executives
• Expert user of Mac OS X, iOS, watchOS, tvOS, and Apple hardware

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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