Job Description

Brandeis University is delighted to announce a career opportunity as a Business Analyst, CMO. The Business Analyst, CMO position, operating within the Change Management Office (CMO), is responsible for business analysis, training, testing, and communication related to projects in support of ITS supported products, in accordance with the needs of departments across campus. This position will coordinate and conduct user training, testing, document communications, and provide user support as applicable with ITS staff members requesting assistance with their projects, and act as liaison between the requesting party and others in ITS to ensure successful completion of projects. The individual will also contribute to system enhancements and product upgrades, performing analysis and eliciting requirements from stakeholders. Expertise in Salesforce, Marketing Cloud Account Engagement (MCAE), and Linvio is highly important for this type of work. The individual also supports applications built in the Slate CRM, as well as the Workday ERP system in support of various stakeholder groups across campus.

Job Description:

Training & Readiness (45%)

• Develop various types of training for the CRM and ERP suite of products.

• Develop written job aids to assist and train users how to use CRM and ERP associated applications.

• Develop training videos to demonstrate commonly used functionality for CRM and ERP and its associated applications.

• Deliver live training to user groups.

• Alert users to product enhancements, changes in functionality, and system issues.

• Coordinate system down time and maintenance windows with technical resources and functional teams.

• Act as a liaison between the technical team in ITS and functional users.

• Review vendor delivered system enhancement and upgrade documentation and determine what training material needs to be modified or created.

CRM Support and Business Analysis (45%)

• Know the products of the Workday, Salesforce, and Slate suites and manage processes to update training assets based on product release cycles.

• Configure and support Marketing Cloud Account Engagement and Linvio, working in conjunction with the Salesforce System

• Admin to apply and test application updates, and troubleshoots questions and issues from users

• Maintain and support projects within the shared ITS instance of the Slate CRM, working with various campus partners.

• Analyze existing and future state business processes, systems and flows of data.

• Develop and maintain documentation related to developing and modifying business processes and systems.

• Partner with business, internal and external technology teams to define associated system requirements and solutions.

• Elicit business requirements from functional area staff and from stakeholders across campus in need of reports and

• dashboards. Develop, test, and refine reports and dashboards to meet user needs.

• Manage day-to-day operational aspects of a projectâ™s scope.

• Manage client expectation and scope changes effectively.

• Ensure issues are identified, tracked, reported on and resolved in a timely manner.

• Participate in additional ITS initiatives as assigned.

Communications (10%)

• Develop and produce content for a variety of communication channels including print, presentations, digital displays, web,

• and video, based on the needs of the project or initiative.

• Design consistent and effective messages, marketing materials, policy, and social media campaigns, print brochures,

• newsletters, digital signage, publications, and brand standards to represent and promote ITS

• Contribute to the design/development of the ITS website. Write new content, establish new features, and develop new interactive elements.

Job Requirements:

• BA/BS required in preferably in the field of Communications, Management Information Systems, or Related.

• Work Experience: 3-5 yrs. related work experience.

• Strong customer service and communication skills required.

• Previous experience developing and delivering training required.

• Functional knowledge of Institutional Advancement core business processes is preferred.

• Experience with UX design concepts is highly desirable.

About Brandeis University

As a medium-sized private research university with global reach, we are dedicated to first-rate undergraduate education while making groundbreaking discoveries. Four major academic units with 3,600 undergraduates and 2,050 graduate students comprise the University: the College of Arts and Sciences, the Heller School for Social Policy and Management, the International Business School, and the Rabb School of Continuing Studies. In 1985, Brandeis was elected to membership in the prestigious Association of American Universities (AAU), which represents the 62 leading research universities in the United States and Canada. Brandeis has been ranked among the top 35 national universities by U.S. News & World Report every year since the rankings’ inception. Our 235-acre campus is located in the suburbs of Boston, a global hub for higher education and innovation. Our faculty are leaders in their fields, as passionate about teaching and mentorship as they are about pushing the boundaries of knowledge. Our students are motivated, compassionate, curious and open to exploring new and challenging experiences. Brandeis was founded in 1948 as a nonsectarian university under the sponsorship of th ... e American Jewish community to embody its highest ethical and cultural values and to express its gratitude to the United States through the traditional Jewish commitment to education. By being a nonsectarian university that welcomes students, teachers and staff of every nationality, religion and orientation, Brandeis renews the American heritage of cultural diversity, equal access to opportunity and freedom of expression.

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