Assistant Director of Restaurant Operations (FSR)
Our Identity:
We are a seasoned, multi-unit organization with a deep bench of senior leaders. We are a professional environment that develops leaders and strives to create a positive as well as enriching culture. We show appreciation to our team through competitive benefits, team celebrations, and sharing wins together. We are looking for leaders who love to teach, coach, drive, and encourage their team through active participation as well as creativity.
Chick-fil-A stands as a premium, nationally recognized brand, celebrated for its commitment to excellence in customer service. At Chick-fil-A Greenwood, we aim to spread joy and inspire a more caring world through our remarkable food and service. We are deeply invested in positively impacting our community and fostering collective growth.
Benefits:
For Full-Time Positions: Access to Medical & Life Insurance Plans.
Competitive Pay: Enjoy flexible hours, being closed on Sundays.
Educational Support: Benefit from college scholarship opportunities and tuition discounts.
Career Growth: We prioritize internal promotions and offer numerous advancement opportunities.
Employee Perks: Receive generous meal benefits and discounts. 401K for qualified employees.
Qualifications
Summary:
Our Assistant Directors of Operations are responsible and accountable for managing and directing the daily operations of our FSR restaurant during their assigned shifts. These responsibilities include but are not limited to opening and closing the restaurant and managing the teams, tasks, obstacles, and activities required to meet and/or surpass our brand standards and requirements of service, quality, safety, speed of service, productivity, and care. They are responsible for achieving the assignments, and directives and goals set by the Sr. Director & Director of Restaurant Operations.
*In the absence or under the directive of a Sr. Director or Director they are responsible for oversight of the operations of the FSR restaurant.
Each of our Assistant Directors will be given an additional role of leading and supporting a “Specific Area” of the restaurant including the area managers and their teams assigned to that specific area ie. Hospitality, Kitchen, Quality, Drive-Thru, Training, Food Safety, Security, Facilities, etc. (See attached for summary descriptions)
Requirements (*based upon hire date & training)
Job/Role Requirements:
Execute all directives and initiatives of the Executive Directors, the Executive Team, and/or Owner/Operator as specified for the operations of our FSR restaurant, service to our customers, care for our team members, and growth of our brand up to 250 team members & 15 million in annual net sales
Lead and direct the restaurant team to:
Business Organization
Direct Report -- Assistant Director of Operations (Hospitality)
Internal organization: Owner/Operator > Executive Directors > Senior Director of Restaurant Operations > Director of Restaurant Operations > Assistant Directors of Restaurant Operations > Area Manager > Lead Trainers > Trainers > Team Members
Monthly Key Business Performance Benchmarks:
Productivity $$$, Food % Gap, CEM Scores, Food Safety, Food Quality, Cash Management Risk
Leadership Expectations:
Ability to ...
Committed to …
A choice to be …
Prepared to be …
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