Job Description

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

GENERAL
1. Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation
2. Analyzes, diagnoses, and implements system and process changes.
3. Acts as the application subject matter expert (SME) when assigned to project teams.
4. Ensure system changes follow change management procedures and protocols.
5. Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.
6. Consistently meets project deadlines and goes the extra mile to ensure dates are met.

SUPPORT
7. Serves as a liaison between end users, subject matter experts and technical support
8. Provides on-call support 24/7
9. Monitors queues, event logs and brokers and performs maintenance as required
10. Monitors interfaces with external systems
11. Creates ad hoc reports per user specifications
12. QA/triage tickets

TESTING
13. Develops, plans and executes testing for supported applications
14. Creates and maintains test scripts in support of new installations, projects, and/or system updates.

DOCUMENTATION
15. Maintains support documentation, service desk routing, and knowledge base entries. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
16. Documents and revises system design procedures, test procedures, and quality standards

Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.

Experience Required

3-5 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary

Education Requirements

Bachelors preferred

Business, Data Analytics, Information Technology/Systems, Healthcare preferred.
3-5 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.

License/Certification Requirements

Preferred:

RN, PT, OT, MA, LPN.
Healthcare experience in hospital, medical practice, or health system.

Epic Care Ambulatory cert preferred

Application specific certification/proficiency within 90 days of hire if applicable.

Special Requirements

Excellent written and verbal communication.
Ability to effectively translate IT terminology and processes with key stakeholders.
Strong customer service skills.
Ability to multitask in high pace work environment.

Job Tags

Full time,

Similar Jobs