Job Description

**Engineering** **Aerospace Customer Support Engineer** Mobile, AL Posted: 5/2/2025 Job Description Job ID#: 211191 Job Category: Engineering Position Type: Associate - W2 Shift: 1 **PDS Defense, Inc. is seeking a Aerospace Customer Support Engineer, in Mobile, AL. Job ID#211191** **Job Description:** Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs. Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs. Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation. Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues. Demonstrate strong communication skills for engaging in remote or in-person discussions with customers. Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs. Ensure alignment of work practices with other programs and adherence to SB processes. Provide support for internal and external improvement projects related to SB products, processes, and tools. Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes. Additional Responsibilities: Collaborate directly with Airbus teams (e.g., SB Production, Design Office, Customer Service Engineering) to facilitate effective communication and coordination. Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement initiatives. Support quality initiatives within the Airbus Customer Services organization. Report monthly results related to Key Performance Indicators (KPIs) to track performance and identify areas for improvement. Your Boarding Pass: Required: Bachelor's Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering) 0-3 years experience in an engineering classification. Up to 5% travel (Domestic and International) involved US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US. Proficiency with G Suite. Team oriented - ability to work as a member of a team with other departments locally and internationally. Ability to read/write/speak English. Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner. Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external. Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives. Displays model writing skills for others to emulate Demonstrates simple and effective ways to communicate. Able to represent Engineering in presentations at Airbus related activities. Basic technical knowledge on overall Service Bulletin process Preferred: Master's Degree. Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.) Airbus experience with various Airbus programs (A380, A350, LR, SA, WB) Data analysis Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance **VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled** To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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Holiday work, Contract work, Temporary work, For contractors, Local area, Remote job, Shift work,

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