Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities: 

The World Trade Center Health Program at the Mount Sinai Clinical Center of Excellence offers high-quality, compassionate healthcare to those directly affected by the September 11th terrorist attacks. Services include medical monitoring and treatment and mental health services for eligible 9/11 responders.

The Administrative Assistant I provides a wide variety of administrative support services for the World Trade Center Mental Health Program including, preparation and control of records, statistics and reports regarding operations and personnel matters. May serve as administrative liaison with others related to purchasing, facilities and operations.

Located at 222 Route 59, Suite 106 Suffern, NY 10901

• Researches, locates and compiles information for reports. Assembles and categorizes figures for computation and calculations. Prepares statistical reports. 
• Assists in the planning and logistical arrangements for forums, conferences, workshops and meetings.
• Serves as a liaison with other departments or external parties to as necessary to accomplish objectives and or complete projects or assignments.
• Investigates, evaluates and resolves typical administrative or operational problems or situations affecting the work unit.
• Checks materials submitted for supervisor’s attention to ensure all relevant data, authorizations and pertinent information are included.
• Screens and schedules patient appointments.
• Serves as an intermediary between supervisor and other departmental staff by transmitting written and oral requests, messages and instructions.
• Screens and prioritizes all incoming mail for needed action and follow up. 
• Distributes incoming mail requiring attention to appropriate individual(s).
• Provides front-end coverage as needed either at WTC MH monitoring or treatment location . 
• Monitors and updates schedules and available databases with visit status, visit status reminders and follow-up appointments.
• Maintains patient files in electronic medical records system.
• Enters data from questionnaires completed by patients to an internal database.
• Scans and uploads copies of questionnaires completed by patients to an internal database or electronic medical records system. 
• Performs data entry QA.
• Performs other related duties as assigned. 

• Bachelor?s Degree or an equivalent combination of education and/or experience may substitute for the degree when the experiences are closely related to the duties of the job. 
• 3-4 years administrative or medical office experience required
• Experience working in a mental health practice is preferable 
• Proficiency in Microsoft Office suite 

General Skills:

• Excellent written and oral communication skills
• Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments 
• Exceptional attention to detail and accuracy
• Communication skills and the ability to juggle a range of tasks in a busy environment
• Fluency in Spanish is a plus

Required Competencies:

• Knowledge of office and administrative practices
• Skill in use of personal computers and software
• Adaptability: Maintains effectiveness when experiencing major changes in work responsibilities or environment;
• Adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Applies Learning: Assimilates and applies new job-related information in a timely manner.
• Builds Customer Loyalty: Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty.
• Builds Strategic Work Relationships: Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Contributes to Team Success: Actively participates as a member of a team to move the team toward the completion of goals.
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Initiates Action: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Manages Work (includes Time Management: Effectively manages one?s time and resources to ensure that work is completed efficiently.
• Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time.

Non-Bargaining Unit, 859 - Psychiatry - ISM, Icahn School of Medicine

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $22 - $34.5206 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Job Tags

Similar Jobs