Job Description

988 Quality Improvement Coordinator (Full Time)

Position Summary

The Quality Improvement Coordinator serves as a key administrative support to RIs 988 crisis call center, assisting in the review of program metrics, outcome measures, and qualitative data for the purpose of program evaluation and continued quality improvement. They are responsible for the analysis of program outputs that are directly tied to 988 services and outcomes.

Roles and Responsibilities:

• Work closely with program administrators and supervisors to assist in continued quality improvement (QI) processes.
• Support and strengthen 988 program services through the development of QI reports and data-driven improvement plans alongside the 988 leadership team.
• Assist in the presentation of 988 reports that highlight progress made towards meeting identified KPI standards.
• Enhance individual and group supervision of 988 Crisis Counselors and Supervisors through the utilization of quantitative and qualitative data analytics.
• Coordinate with other CQI agency administrators, as needed, for the purpose of reporting on standards established by licensing and accrediting bodies.
• Provide support to data management team in developing mechanisms of data collection and reporting.
• Utilize a number of platforms and technologies for the purpose of analyzing and disseminating performance-based metrics.
• Develop and implement QI policies and procedures.
• Establish and maintain processes for analysis of call recording.
• Review complaints, inquiries, and incident reports as needed.
• Support program leadership through an ongoing assessment of needs and gaps in service.

Desired Skill:

• Highly organized and able to meet project deadlines.
• Effective communicator who can collaborate with both administrative and clinical professionals.
• Creative professional who engages effectively in program design.
• Ability to take and implement feedback.
• Demonstrates ability to multitask and manage time effectively.

Qualifications:

• Bachelor's degree and 5+ years' experience in healthcare or related field required.
• 3-5 years' experience in quality outcomes, data analysis, and program evaluation required.
• Proficient in Excel, Microsoft Office, Power BI and/or other reporting analytics platforms.

Benefits

Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.

• Generous vacation, sick time and holidays.
• Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.

To apply for this opening please visit our website and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military friendly employer!

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